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Last updated: May 2026
The Web Creature ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect when you use our website or engage our services, how we use it, and your rights regarding that information.
We collect information you provide directly to us, including:
Contact form submissions — name, email address, company name, phone number, and any project details you share.
Enquiry details — service interests, budget range, and website URL you voluntarily provide.
Communications — emails, calls, or messages you send us.
We may also collect limited technical data through our website analytics (e.g., page views, referring URLs, browser type) to improve the site experience. We do not use tracking pixels or behavioural advertising.
We use your information to:
Respond to your enquiries and provide the services you request.
Send project-related communications, proposals, and updates.
Improve our website and service offerings.
Comply with legal obligations.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
We retain your information for as long as necessary to fulfil the purposes for which it was collected — typically for the duration of a client relationship plus a reasonable period thereafter for legal and accounting purposes. Contact form enquiries from non-clients are retained for up to 12 months.
Our website uses minimal, essential cookies to ensure it functions correctly. We do not use third-party advertising cookies or cross-site tracking cookies. We use Google Analytics with IP anonymisation enabled to understand aggregate website usage. You can opt out of analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
We use a small number of trusted third-party tools to operate our business, including email delivery (SMTP via Gmail), cloud hosting, and project management software. These providers are contractually required to handle your data in accordance with applicable privacy laws.
Depending on your location, you may have rights to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (subject to legal obligations).
Object to or restrict certain processing.
Receive your data in a portable format.
To exercise any of these rights, please contact us at info@thewebcreature.com.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted communications (HTTPS), secure credential storage, and access controls. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your information.
If you have questions about this policy or how we handle your data, please contact us at info@thewebcreature.com or via the contact form on our website.